Emergency Recovery Pricing (Fixed, All-In Maximums)

To remove uncertainty during an emergency, Comp3X uses fixed pricing tiers based on documented severity rather than open-ended estimates or hourly billing. Once severity is confirmed, you will know the maximum total cost of recovery, and you will never be charged more than the tier listed below.

Extreme Compromise — $2,400 (Maximum Total Cost) 🔴

This tier applies to sites that are heavily compromised or repeatedly reinfected. These situations typically involve widespread or obfuscated malware, database-level compromise, persistence or reinfection mechanisms, multiple unauthorized access points, or evidence of prior failed cleanup attempts.

Recovery at this level includes a full technical assessment and written report, deep cleanup of both files and database contents, removal of persistence mechanisms, multiple verification passes, and safe restoration of the site back into production.

Moderate Compromise — $1,500 (Maximum Total Cost) 🟠

This tier applies to embedded or persistent compromises that have not resulted in full site collapse. These cases often involve hidden backdoors, compromised plugins or themes, SEO spam or malicious redirects, or unauthorized administrator activity.

Recovery at this level includes deep cleanup and repair, database corrections, security hardening actions, and verification of site stability and integrity.

Limited Compromise — $750 (Maximum Total Cost) 🟢

This tier applies to early-stage or contained compromises. These typically involve a single or limited code injection, a known vulnerable plugin or theme, no reinfection behavior, and minimal file changes.

Recovery at this level includes targeted cleanup, credential resets, and verification of core file integrity.

How Severity Is Determined (Documented, Not Subjective)

After your emergency response slot is reserved, an initial technical review is performed. Severity is determined using objective, observable indicators such as the number of compromised files, whether the database is involved, the presence of persistence or reinfection behavior, the scope of unauthorized access across users, plugins, or themes, indicators of automated versus targeted attack activity, and evidence of prior failed cleanup attempts.

All findings are documented in a written recovery report. Pricing is based strictly on this documentation, and nothing is improvised or decided arbitrarily.

How Billing Works (Three Stages, Fully Documented)

Emergency recovery is billed in three payment stages, each aligned to completed and documented work. The $99 emergency deposit is separate and is credited against the final payment rather than added on top.

The emergency deposit reserves your priority response slot and allows assessment and preparation to begin. This deposit is deducted from your final balance once recovery is complete.

Stage One billing occurs after the recovery assessment and written report are completed. This stage covers the technical assessment of the compromise, identification of attack vectors, mapping of affected components, confirmation of the severity tier and fixed total price, and definition of recovery actions. No recovery work proceeds without this documentation.

Stage Two billing occurs when active cleanup and repair work begins. This stage covers malware and persistence removal, repair of affected files, plugins, themes, and database entries, and execution of the approved recovery plan. No scope changes occur without documentation and explanation.

Stage Three billing occurs after recovery work is completed and verified. At this stage, site functionality is restored, integrity and stability are confirmed, the final balance is calculated, and the $99 emergency deposit is applied and deducted. You only make the final payment after recovery is complete.

How Billing Access Works (Zero-Trust Policy)

Comp3X operates under a zero-trust security model. For your protection, you will receive an email notification when each billing stage is ready, but we do not send payment links by email, SMS, or any other channel.

To complete payment, you will visit the Comp3X website directly, navigate to the clearly labeled billing section, and complete payment securely from there. This policy exists to prevent phishing, impersonation, and billing fraud.

What This Means for You

Pricing is fixed, documented, and evidence-based. There are no surprise charges, no improvisation, and no hidden scope. Billing is tied directly to approved and completed work, following a clear and auditable sequence from assessment to report, from action to verification, and finally to billing.

Plain-English Reassurance

You will never be charged for work that is not documented, explained, and approved.